I’ve used this 4 minute Clip on many different occasions since it first came out from the Cleveland Clinic in 2012;
My point when I present this clip is to
SHOUT THE STATEMENT:
ASSUME THAT EVERY PERSON YOU MEED MIGHT BE HAVING THE ABSOLUTE WORST DAY OF THEIR LIVES
AND YOU ARE THE ONE PERSON
WHO CAN MAKE A DIFFERENCE. . .
Followed up by one of the most important questions of our modern day era:
Every person has a story they desperately need to tell
but even more desperately needs to
BE HEARD. . .
T H A T
P E R S O N