It’s that WELCOMED time of the year again, isn’t?
Here we are a good couple of weeks in the a brand new Baseball Season
and in particular after an extra-inning win against the dreaded
Y A N K E E S
which saved the Guardians from getting swept after 
losing a double-header on Saturday.            .            .
The timeless,
WHO’S   ON   FIRST 
skit that Abbott and Costello performs
gives credence to why Baseball was ever invented, played and enjoyed.   .  .
It was first performed some 71 years ago in
1      9      5      3
In one of the most popular presentations,
I’m often asked to perform, 
DID   YOU   HEAR   WHAT   I   DIDN’T   SAY
is one of my favorites.        .        .
mostly because I often begin the talk with this clip.
I swear, 
it’s like many conversations I have with 
patients, family’s, my kids, my wife, 
uhhhh, yeah, 
I really hate to admit this: 
E  V  E  N       M  Y  S  E  L  F
I know exactly what I’m saying,
honestly, 
I do
But, I’m never exactly sure what
what’s honestly being  HEARD.        .        .
or in this case, 
might be actually seeing 
or reading.
Maybe the most expert Communication advice I’ve ever followed is:
DON’T      BE      SO      SURE 
as to what you think people are 
hearing
seeing
reading
thinking 
by what you genuinely
say
show
write
or imply.          .          .
Here, 
let me say it for you:
O        U        C        H.         .         .
Let’s get this real
1000%, 
undeniably authenticated: 
Spelling
C-O-M-M-U-I-C-A-T-I-O-N
is no doubt the easiest thing about it.          .          .
Communication 
with anyone
anytime
anywhere
takes a lot of work
each and every time it takes place!
Psssssssssssssssssssssssssssst: 
Proceed with Caution.
DARE 
to Hear what’s not being
S                      A                      I                      D
A N D
B A T T E R U P




















