It’s getting to be that WELCOMED time of the year again, isn’t?
O P E N I N G D A Y
APRIL 1, 2019
for the Cleveland Indians. . .
It always makes for a magical day
NO MATTER WHAT THE WEATHER
WHO’S ON FIRST
skit that Abbott and Costello performs
gives credence to why Baseball was ever invented, played and enjoyed. . .
It was first performed some 76 years ago in
1 9 5 3
In one of the most popular presentations,
I’m often asked to perform,
DID YOU HEAR WHAT I DIDN’T SAY
is one of my favorites. . .
mostly because I often begin the talk with this clip.
it’s like many conversations I have with
patients, family’s, my kids, my wife,
I really hate to admit this:
E V E N M Y S E L F
I know exactly what I’m saying,
But, I’m never exactly sure what
YOU ARE HEARING. . .
or in this case,
might be actually seeing
Maybe the most expert Communication advice I’ve ever followed is:
DON’T BE SO SURE
as to what you think people are actually
by what you actually
or imply. . .
let me say it for you:
O U C H. . .
Let’s get this real
is no doubt the easiest thing about it. . .
takes a lot of work
each and every time it takes place!
Psssssst: Proceed with Caution.
to Hear what’s not being
S A I D
B A T T E R U P