Are you?

Are you the Supervising Manager of your own Personal Complaint Department?

According to the authors of the book,

SIGNIFICA

The World’s Champion Complainer was a man named

R A L P H     C H A R R E L L

Charrell received over $100,000.00 as a result of his systematic complaining.  His smallest refund was of $6.95 and his largest was $25,000.00.  Charrell spent time every day making phone calls and writing letters of complaint.  He even wrote two different books:

HOW   TO   GET   THE   UPPER   HAND

and

HOW   I   TURNED   ORDINARY   COMPLAINTS   INTO   THOUSANDS   OF   DOLLARS

Question of the Day:

What would it like to be known as the

World’s  Champion  Complainer ?

It doesn’t stop with Mr. Charrell.   .   .

According to a White House study titled, “Consumer Complaint Handling in America,”  there are some fairly handsome profits for companies that actively seek disgruntled customers and then satisfy them.

Here’s the Facts:

• Companies spend five times as much to attract a new customer as to keep a dissatisfied one
• About 65% of an average company’s income comes from repeat customer business.
• 91% of dissatisfied customers will never again buy from the offending company and they will tell at least 10 other people about their bad experiences.

Here’s  EVEN  more Facts:

Well over 70% don’t actually complain because

IT    ISN’T   WORTH    THEIR    TIME

THEY   DON’T   KNOW   WHERE   TO   COMPLAIN

THEY   DON’T   BELIEVE   COMPLAINING   WILL   DO   ANY   GOOD

Maybe instead of a regular-not-always-effective

COMPLAINT    DEPARTMENT

We’d all do well to be

C O M P L I M E N T      D I S P E N S E R S

Seriously. . .

Giving a sincere compliment can have a huge impact on a person’s outlook.  A simple, sincere Compliment communicates the message:

I          V A L U E         Y O U

The studies don’t lie.         .         .

even when we wish they would.         .         .

C O M P L A I N T S     GET     R E S U L T S

Pssssssssst  of  the  DAY:

So   do

C         O         M         P         L         I         M         E         N         T         S

Mark   Twain   was   right:

“I   can   live   two   months   on   one   good   compliment.”

Test   it.        .        .

You want to be a true Caring Catalyst–

give a sincere,

a  simple,

SPECIFIC

 C  o  m  p  l  i  m  e  n  t.          .          .

The Compliment you give Some One today

will be the  Kudos  

you’ll receive all the rest of your days

without   one   word   ever   spoken.    .     .

Take   the   Compliment   Challenge:

10   Compliments   a   Day   to   10   Different   People   for   10   consecutive  

D  a  y  s

.      .      .it may not pay as well as Complaints

but   it’ll   definitely   pay   in   dividends

for   others

for   you

for   always

for  A L L — W A Y S