I’ve been thinking about Bruce Springsteen because of a quick snippet I read from National Speakers Association’s, Lou Heckler. . .
In one of the books I’ve been reading lately, he is quoted as saying, “Every show has to be the best show I’ve ever done.” Over the years I’ve grown a little weary of people, no matter what their business, complaining, “That’s not my job” or “They aren’t paying me enough” or “That’s above my pay grade.” In my mind excellence is not above ANYBODY’S pay grade and the most important job we all have — management and staff alike — is putting forth our maximum effort every day.
Someone once told me he challenges his people to treat every customer as if they were your beloved grandmother. You’d certainly want her to be pleased. Another one of the many speakers in National Speakers Association, Scott McKain, says all business is show business. If he’s right — and I kind of think he is — let’s make a commitment this today, N O W, to make every transaction, every experience, every person to person encounter we have feel like the best show we’ve ever done.
“The Boss” does it, so why can’t we?
When you give the
ALL OF YOU
EVERYONE WILL GET THE
BEST OF YOU. . .
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